Help Desk Support Technician
Essential Network Technologies Essential Network Technologies Saint Peters, MO Saint Peters, MO Full-time Full-time $35,000 - $45,000 a year $35,000 - $45,000 a year 5 days ago 5 days ago 5 days ago The Help Desk Technician position provides first-level computer system, network connectivity, and telephony support for ENT Solutions customers with the goal to resolve requests on the first contact.
Duties and Responsibilities Serve as the first point of contact for end-users seeking technical assistance over the phone, via email, or in-person Conduct first-level troubleshooting and issue determination, if possible, using documented procedures and available resources and tools Utilize ENT's ticketing and issue tracking system to initiate, respond to, update, and document end-user support requests to issue completion Ensure timely escalation utilizing proper procedures if the request cannot be resolved expediently at the assigned support level Follow-up and update end-user status and related issue tracking information Update ENT's centralized documentation repository and create or contribute to knowledgebase entries based on common user issues on a regular basis Identify and suggest possible improvements on procedures based on user feedback and jobsite experience Other duties as assigned Requirements Possess strong customer service and interpersonal communication skills when working with end-users and coworkers via phone, email, and in-person communication Possess strong logical-thinking and troubleshooting skills and issue resolution tactics with minimal direct supervision Ability to take initiative and independently solve problems Ability to organize work in an efficient manner, prioritize requests, and respond as appropriate based on a first-in, first-out approach Work well in a fast-paced environment with constant change Accurate typing and data entry skills Ability to lift items up to 40lbs Ability to work as scheduled to meet the requirements of the customer and end-users, between the hours of 8:
00 AM and 5:
00 PM, with occasional after-hours commitments as directed Education, Experience, and Technical Knowledge:
Associate's Degree, pertinent technical certifications, 1-5 years of experience providing helpdesk user-level support in a corporate or education environment, or equivalent combination of the three In-depth knowledge of Microsoft Windows Operating Systems:
Windows 7, 8.
1, and 10 Experience with Windows Server a plus Proficient in common computer applications, including the Microsoft Office Suite Understanding of basic networking concepts and troubleshooting Experience working with a ticketing system or ticket-based workflow a plus Microsoft Certification a plus Company Benefits and Perks:
50% Health Insurance 50% Dental Insurance 50% Vision Insurance Life Insurance Certification reimbursement for company-directed learning or educational instruction Paid time off disbursed annually 401k retirement plan Flex time when after-hours work is necessary Job Type:
Full-time COVID-19 considerations:
Employees must be vaccinated to work for our company.
Job Type:
Full-time Pay:
$35,000.
00 - $45,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Duties and Responsibilities Serve as the first point of contact for end-users seeking technical assistance over the phone, via email, or in-person Conduct first-level troubleshooting and issue determination, if possible, using documented procedures and available resources and tools Utilize ENT's ticketing and issue tracking system to initiate, respond to, update, and document end-user support requests to issue completion Ensure timely escalation utilizing proper procedures if the request cannot be resolved expediently at the assigned support level Follow-up and update end-user status and related issue tracking information Update ENT's centralized documentation repository and create or contribute to knowledgebase entries based on common user issues on a regular basis Identify and suggest possible improvements on procedures based on user feedback and jobsite experience Other duties as assigned Requirements Possess strong customer service and interpersonal communication skills when working with end-users and coworkers via phone, email, and in-person communication Possess strong logical-thinking and troubleshooting skills and issue resolution tactics with minimal direct supervision Ability to take initiative and independently solve problems Ability to organize work in an efficient manner, prioritize requests, and respond as appropriate based on a first-in, first-out approach Work well in a fast-paced environment with constant change Accurate typing and data entry skills Ability to lift items up to 40lbs Ability to work as scheduled to meet the requirements of the customer and end-users, between the hours of 8:
00 AM and 5:
00 PM, with occasional after-hours commitments as directed Education, Experience, and Technical Knowledge:
Associate's Degree, pertinent technical certifications, 1-5 years of experience providing helpdesk user-level support in a corporate or education environment, or equivalent combination of the three In-depth knowledge of Microsoft Windows Operating Systems:
Windows 7, 8.
1, and 10 Experience with Windows Server a plus Proficient in common computer applications, including the Microsoft Office Suite Understanding of basic networking concepts and troubleshooting Experience working with a ticketing system or ticket-based workflow a plus Microsoft Certification a plus Company Benefits and Perks:
50% Health Insurance 50% Dental Insurance 50% Vision Insurance Life Insurance Certification reimbursement for company-directed learning or educational instruction Paid time off disbursed annually 401k retirement plan Flex time when after-hours work is necessary Job Type:
Full-time COVID-19 considerations:
Employees must be vaccinated to work for our company.
Job Type:
Full-time Pay:
$35,000.
00 - $45,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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