Warranty Support Rep
PDS Tech PDS Tech Saint Peters, MO Saint Peters, MO Contract Contract Estimated:
$40.
7K - $51.
6K a year Estimated:
$40.
7K - $51.
6K a year 19 hours ago 19 hours ago 19 hours ago Dealer Warranty Support Rep Key Competencies Customer Centric and Customer Relationship Management Product Knowledge and Application Solution Focused Resiliency & Agility Responsibilities Resolve customers' service or order complaints by performing activities such as warranty lookup, order investigation, warranty claim and order completion, invoice refunds and claim/order assistance.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
concise, easy-to-read Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Ability to multi-task between different phone and email queues Qualifications Associates Degree or equivalent 3 to 5 years customer service-related experience required.
Schedule:
Mon-Fri 6:
45am-5pm CST, flexible within this time window 8.
5 hour shift, 8 hour shift with 30 min lunch During training 8am-4:
30 CST Job Type:
Contract
Benefits:
Referral program Work from home Experience level:
2 years Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
Remote Application Question(s):
Your E-mail address Education:
Associate (Preferred)
Experience:
warranty claim:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$40.
7K - $51.
6K a year Estimated:
$40.
7K - $51.
6K a year 19 hours ago 19 hours ago 19 hours ago Dealer Warranty Support Rep Key Competencies Customer Centric and Customer Relationship Management Product Knowledge and Application Solution Focused Resiliency & Agility Responsibilities Resolve customers' service or order complaints by performing activities such as warranty lookup, order investigation, warranty claim and order completion, invoice refunds and claim/order assistance.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
concise, easy-to-read Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Ability to multi-task between different phone and email queues Qualifications Associates Degree or equivalent 3 to 5 years customer service-related experience required.
Schedule:
Mon-Fri 6:
45am-5pm CST, flexible within this time window 8.
5 hour shift, 8 hour shift with 30 min lunch During training 8am-4:
30 CST Job Type:
Contract
Benefits:
Referral program Work from home Experience level:
2 years Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
Remote Application Question(s):
Your E-mail address Education:
Associate (Preferred)
Experience:
warranty claim:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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